Returns and Exchanges

UNPUBLISHED POLICY DRAFT — OWNER CONFIRMATION REQUIRED. The existing policy is summarized below for review. This draft does not establish new return or refund entitlements.

Eligibility: existing policy for review

The source policy lists returns of unopened, sealed hair within 14 days of delivery and unused tools or accessories within 30 days where applicable.

Its listed final-sale exclusions include opened or altered hair, cut lace, custom or colored units, clearance items and gift cards.

Awaiting confirmation: current eligible categories, condition requirements and exceptions.

How to request help

The source policy calls for return authorization by email and tracked postage before inspection. It requests reports of defective or incorrect items within 7 days.

Contact majeliteextensions@gmail.com or call 347-449-2419.

Awaiting confirmation: return destination, cancellation cutoff, and who pays postage for change-of-mind, wrong-item and damaged-item returns. Do not send a return to an unconfirmed address.

Refunds and exchanges: review required

The source policy primarily provides store credit or exchanges, with refunds only when applicable.

Awaiting confirmation: exact refund exceptions, refund method and timing, inspection steps and any approved deductions. No missing term has been assumed.

Source policy effective date: September 22, 2025. A current effective date has not been approved.